As event photography services are customised and time-sensitive, cancellations are subject to the following terms:
Full refund minus 10% administration fee
50% refund of the total booking fee
No refund available
Digital photographs and online galleries are provided as part of our service. Due to the digital nature of these products, refunds are not available once the images have been delivered, unless there is a significant quality issue that cannot be resolved through our editing process.
For physical products such as photo albums and prints:
If you are not satisfied with the quality of our photography services, please contact us within 7 days of receiving your images. We will work with you to address any concerns and may offer additional editing or reshoots where appropriate.
We are committed to ensuring your complete satisfaction with our photography services.
Refunds, when applicable, will be processed within 14 business days using the same payment method used for the original transaction. Processing times may vary depending on your bank or payment provider.
14 business days
Original method
Email confirmation
For questions about returns or refunds, please contact us:
3-5 Great Scotland Yard
London SW1A 2HN
United Kingdom